Last Modified: August 14, 2019
AutoTopUp is committed to keeping your information private. The processing of personal data by transparent means and with the consent of a customer will continue to be of utmost importance to us. In line with the European Union General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation (NDPR), we have updated our policies to ensure that your data is being processed lawfully.
As a customer, you now have control over the personal data you submit to us.
If you have any questions on these policies, kindly contact us at firstname.lastname@example.org
The Information we collect and what we use Your Information for
The information you submit to us are Personal Identifiable Information (Your Information)
For sign up to the platform – we request for your full name, phone number, email address and gender. We also request for a profile picture.
When submitting any of your Information, we advise that you put in the correct details of Your Information as any inaccurate information you submit to us might limit your ability to use our service or may affect our ability to contact you. When you notice that the information you submit to us is inaccurate, kindly contact us at email@example.com to rectify your data.
What we do with your information
We use the information that we collect about you for the following purposes:
By submitting Your Information to us, you give us your consent to use Your Information for the above purposes. We also collect Your Information to update or rectify your account. Where we decide other options of processing your data, we will inform you.
The service is provided to everyone; however, persons below the age of 16 can only use the service with the consent of their parent or guardian. By using this service, you agree that you are above 16 years of age and where underage, your parents/guardian give consent for your use of our service.
Confidential /Disclosure of information
The information you provide us and your captured Information will be kept confidential and we shall only disclose such information in accordance with the following below;
Service providers, vendors and contractors (collectively, "Service providers"):- We may disclose Your Information to our service providers that assist us in providing the services to you. These service providers are necessary, therefore their access and use of Your Information is limited.
Disclosure to Government Authorities and Legal actions:- Your Information may be disclosed to a court or Government authority to respond to subpoenas, court orders, or other legal process; to establish or exercise our legal rights, to investigate, prevent or take action regarding illegal or suspected illegal activities or to protect our property; to protect other users, to defend against legal claims; or as otherwise required by law.
Employees, agents, affiliates, and representatives:- We may disclose Your Information to our employees, representative’s agents and affiliates provided that such third party shall take measures to keep the information confidential and abide by this terms of service
By providing you our services, you will receive newsletters, marketing information; road maps for this service and other notification which enable you enjoy better services from us. You can decide not to receive the aforementioned notices by clicking the unsubscribe link on the messages. Kindly notify the means (SMS, phone calls, email) in which our marketing details may be sent, to firstname.lastname@example.org. You also have the ability to opt out at any time from the use of your personal information for direct marketing purposes by sending us a request to opt out of direct marketing. Based on the expectation of a successful engagement, You give us permission to use your name & logo in our marketing materials. You also give us permission to create a customer success story explaining usage of the product and provide customer reference calls upon request
Provision of security
We have put in place the necessary technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to Your Information. To ensure safety of Your Information, your data is collected securely over the portal and transported securely using HTTPS and SFTP. Customer’s payment details are stored by a PCIDSS CERTIFIED payment gateway. Also user's sensitive data such as password are encrypted and secure, to avoid tampering of any sort. There is secure hosting via SSH via authorized accounts, Strong Client passwords combination, Role-based Access Control (RBAC) and audit trail of all users’ activities. However, we do not guarantee 100% security. We shall inform you where we notice any data breach
This information is needed for optimum satisfaction as we have specialized technology of managing the website. Be rest assured that Your Information is safe with us as we have qualified and highly trained staff who are specialized in the management of keeping Your Information safe and will always attend to you whenever you encounter problems when accessing our website.
Rights to Your Information
As a user, you have certain rights/control over the information you submit to us. You have the right;
When you make a request to exercise any of the above rights, we shall provide you with your personal information and other necessary information as requested by you. However we reserve the right to charge you or refuse your request where we notice that your request is repetitive or excessive. Your rights to erasure of Your Information does not apply to legal necessaries like invoices, audit logs, subscription information, and Your Information archived on our back-up systems which we shall securely isolate and protect the use of it from any further processing, to the extent required by applicable law etc.
Service providers (Sub-processors)
To provide you with these services we engage qualified third parties that assist us with different services. These Sub-processors set out below provide cloud hosting and storage services; assist in providing customer support; as well as incident tracking, response, diagnosis and resolution services. They include Paystack, HotJar, Tawk.to, FullStory, Amazon Web Services, Mad Mimi, MailChimp, Survey Monkey, Zoho Mail, EApps. We work and operate with them to ensure that the services we provide you meet your demand and expectation. Our service providers are based in all parts of the world. Be rest assured that their access to Your Information is limited.
Retention of Your Information
Your Information will be kept online for you to access it easily and will stored for as long as the purposes for which they were collected exist. We may delete Your Information after 2 years of inactivity from you. Inactivity is the day that marks the end of your last subscription duration to the service. However, we may retain Your Information where there is a need for legal necessaries like invoices, audit logs, subscription information etc.
You are the Controller of your data as you decide the purpose of processing your data. We are processors of your data.
You shall not export, re-export, transfer, or make available, whether directly or indirectly, any regulated item or information to anyone outside Nigeria in connection with this Agreement without first complying with all export control laws and regulations which may be imposed by the Nigerian Government and any country or organization of nations within whose jurisdiction you operate or do business.
Where you notice any data breach, kindly inform us immediately. Parties agree to settle any dispute relating to breach of data by negotiation. To the maximum extent permitted by applicable law, our liability for whatver cause, whether in contract or in tort, or otherwise, will be limited to money damages and shall not exceed the amount corresponding to the last 2 months invoiced to you. We shall not be liable for any claim if no written notice is received by us within one month after the occurrence of the breach Where a jurisdiction does not provide for limitation of liabilities or exclusion of liability, in such case, our liability shall be the minimum permitted under such applicable law.
When the need arises we may decide to change this policy. We may give you notice of such update. However we advise that you constantly visit these policies, any time you decide to make use of our service. We will display the last date of which the policy was updated. Your continued use of this service after the effective date of such changes constitutes your acceptance of such changes.
Questions, Suggestions and Complaints
For any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us at:
Phone number: 01-3429192
Or visit us at:
1st Floor, Leasing House, C & I Leasing Drive,
Off Bisola Durosinmi Etti Drive,
Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria
You can also contact our Data Protection Officer @ email@example.com
Where you notice any data breach, kindly inform us immediately.
When you make a request over these policies or as it relates to our service, you agree to provide us with any necessary information we ask you to confirm your identity.